Terms and Conditions for Man With Van Maidavale

These Terms and Conditions set out the basis on which Man With Van Maidavale provides moving and transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear understanding of the service scope, payment obligations, cancellation rules, liability limits, and compliance requirements. For the avoidance of doubt, these terms apply to household removals, single-item transport, loading and unloading assistance, and related man with van service arrangements unless otherwise agreed in writing.

In these Terms and Conditions, references to ???we,??� ???us,??� and ???our??� mean the service provider, and ???you??� or ???the customer??� means the person placing the booking or receiving the service. Any variation to these terms must be confirmed in writing to be valid. If there is any conflict between a written quotation and these terms, the written quotation will apply to the extent of the inconsistency.

The purpose of this document is to define expectations and protect both parties. Customers are encouraged to read the full terms before confirming a booking. Continued use of our van and man service after a quotation has been accepted or a deposit paid will be taken as acceptance of the terms in force at that time.

1. Booking Process

How a Booking Is Made

A booking is normally made after we receive details of the required service, including collection and delivery addresses, access conditions, date, approximate volume or items, and any special handling requirements. We may provide an estimate or a fixed quotation based on the information supplied. Any quotation is subject to change if the job details differ from those initially described.

A booking becomes confirmed only when we have accepted the request and, where required, received any deposit or upfront payment requested at the time of booking. We reserve the right to refuse or cancel a booking if the service requested is outside our operational capacity, unsafe, unlawful, or materially different from the information provided by the customer.

Customers must ensure that all information given during the booking process is accurate and complete. This includes the number of items, access issues such as stairs, lifts, parking restrictions, loading distance, and any fragile, heavy, or awkward objects. If the actual work differs significantly from the booking details, additional charges may apply or, where necessary, the job may be rescheduled.

It is the customer???s responsibility to ensure that someone authorised is available at both collection and delivery points if needed. Failure to provide access or a suitable contact person may result in waiting time charges or cancellation fees. We are not responsible for delays caused by incorrect addresses, incomplete instructions, or restricted access that was not disclosed in advance.

2. Payments and Pricing

Payment Terms

All prices are stated in pounds sterling unless agreed otherwise. Charges may be based on an hourly rate, fixed quote, distance, number of operatives, or a combination of these factors. Unless a quotation expressly states that it is fixed, estimates are indicative only and may change if the scope of work changes.

Payment is due in accordance with the terms agreed at booking. In many cases, full payment is required on completion of the service, although deposits, staged payments, or advance payment may be requested. We may also require immediate payment for additional costs such as waiting time, congestion-related delays, parking charges, tolls, or extra labour requested by the customer.

Where an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in recovery action and any reasonable costs incurred in pursuing overdue sums may be added to the balance, subject to applicable law. We reserve the right to suspend further services until outstanding amounts are settled.

The customer is responsible for all applicable charges arising from the booking, including any additional services agreed on the day. If a customer pays by bank transfer, the booking will not be treated as fully paid until funds have cleared. If a payment method is declined or reversed, we may treat this as non-payment and take reasonable steps to recover the outstanding amount.

3. Cancellations and Amendments

Cancellation Policy

If you need to cancel or amend a booking, you should notify us as soon as possible. Cancellations made sufficiently in advance may not incur a fee, depending on the notice given and whether any preparation, labour allocation, vehicle scheduling, or third-party costs have already been incurred. However, once work has started, charges may apply in full or in part.

If the customer cancels at short notice, fails to be present, or does not provide access to the collection or delivery point, we may charge a cancellation fee reflecting the time reserved and costs already incurred. If we arrive at the site and cannot complete the job due to circumstances within the customer???s control, the booking may be treated as a late cancellation or failed attendance.

We may amend or cancel a booking where necessary because of events beyond our reasonable control, unsafe conditions, vehicle breakdown, severe weather, staff unavailability, road closures, legal restrictions, or inaccurate information supplied by the customer. In such circumstances, we will use reasonable efforts to reschedule or offer an alternative arrangement, but we will not be liable for losses arising from the cancellation or delay to the extent permitted by law.

If a customer requests changes to the booked service, including date, time, scope, or addresses, we will assess whether the amended job can be accommodated. Any amendment may affect the price and availability. Changes are only binding once confirmed by us. Customers should not assume that verbal discussions alter the original booking unless we have expressly agreed the amendment.

4. Service Standards and Customer Obligations

Scope of Our Moving Service

We will use reasonable care and skill in carrying out the service agreed, including loading, transport, and unloading where included in the booking. Our team may refuse to move items that are unlawful, hazardous, improperly packed, or likely to cause damage to property, vehicles, or persons. We may also decline to lift items that are too heavy, poorly secured, or unsafe without suitable equipment or additional manpower.

The customer must ensure that all items are suitably packed and ready for transit unless packing services have been expressly agreed. Fragile items should be protected by appropriate materials, and valuables, documents, cash, jewellery, and similar items should be transported personally by the customer whenever possible. We are not responsible for damage arising from poor packing or the inherent fragility of goods.

The customer is also responsible for securing parking arrangements and confirming any necessary permissions for access where this is within their control. If waiting time occurs because parking, access, or building entry cannot be arranged, additional charges may be applied. We may make reasonable decisions on site regarding the safest method of loading and unloading, including the order in which items are moved.

Where dismantling or reassembly is requested, it will be carried out only if included in the booking or agreed on the day. We do not guarantee that furniture or fittings can be dismantled or reassembled without risk of damage, especially where items are old, worn, or assembled using non-standard fixings. Any such work is undertaken at the customer???s risk unless caused by our negligence.

5. Liability and Damage

Our Responsibility

We accept liability for loss or damage only where it is caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. Our liability does not extend to losses caused by events outside our control, pre-existing defects, inadequate packing, inherent vice, or the customer???s own acts or omissions. Nothing in these terms excludes or limits liability where doing so would be unlawful.

Customers must inspect items and property as soon as reasonably possible after delivery and notify us of any alleged damage or missing items without undue delay. Any claim should be supported by reasonable evidence, such as photographs, descriptions, and proof of value where available. Delay in reporting a claim may make it harder to assess responsibility and may affect our ability to investigate.

Our total liability for any claim arising from the service will be limited to the amount paid or payable for the specific service in question, except where a different limit is required by law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is prohibited.

If we are responsible for proven damage, we may, at our discretion, arrange repair, replacement, or monetary compensation up to the applicable limit. We will not be responsible for wear and tear, minor scuffs, cosmetic marks that do not materially affect function, or damage to items that were already defective. The customer should retain insurance for goods of high value where appropriate.

6. Waste Regulations and Prohibited Items

Compliance with Waste Law

If the booking includes waste removal, disposal, or the transport of items intended for discard, the customer agrees to comply with all applicable UK waste regulations. Waste may only be handled, transported, or disposed of in a lawful manner and at authorised facilities. We may ask the customer to identify whether items are waste, reusable goods, or donations, because classification can affect collection, transport, and disposal obligations.

The customer must not request the removal of waste that is unlawful to transport or dispose of without proper licensing, documentation, or specialist handling. This includes, by way of example, hazardous materials, chemicals, asbestos, clinical waste, gas bottles, oils, solvents, batteries, paint, pressurised containers, and electrical items requiring separate treatment where applicable.

We reserve the right to refuse any item that may breach environmental, safety, licensing, or duty-of-care requirements. Where waste is collected as part of a service, the customer confirms that the waste is their property or that they are lawfully authorised to dispose of it. The customer remains responsible for providing accurate descriptions of the waste and for any misinformation that results in legal or financial consequences.

If fly-tipping, improper disposal, or illegal waste transfer is suspected, we may decline the job, end the service immediately, and report the matter to the appropriate authorities where required by law. Any costs, penalties, or claims arising from inaccurate waste declarations or unlawful conduct by the customer shall be the customer???s responsibility, except where caused by our own breach.

7. Access, Delays, and Waiting Time

Operational Conditions

The customer must ensure reasonable access to the property, including keys, codes, lift access, and parking arrangements where relevant. If access is delayed or obstructed, we may charge waiting time at the applicable rate. We are not required to exceed safe working practices, carry items through unsafe routes, or operate in conditions that present a risk to people or property.

Delays caused by traffic, weather, road closures, property access issues, or other factors beyond our control may alter the timing of the service. While we will attempt to keep to agreed times, all times are approximate unless expressly guaranteed in writing. Time-sensitive bookings should be discussed in advance so that realistic arrangements can be made.

Where we are delayed by the customer???s failure to prepare the property, the vehicle may need to leave and return later, and additional charges may apply. If the service cannot continue safely or efficiently because of customer-side delays, we may terminate the booking and charge for time spent, fuel, and related costs. Our decision on site will be final where safety is concerned.

We are entitled to make reasonable operational decisions in order to complete the service efficiently. This may include rearranging the sequence of items loaded, choosing an alternative route, or advising that additional help is required. Customers should not instruct staff to perform work that appears unsafe, unlawful, or outside the agreed scope.

8. Insurance, Complaints, and General Terms

General Provisions

We may hold appropriate insurance for our operations, but this does not create a guarantee that every item or circumstance is covered. Customers remain responsible for arranging their own insurance for goods if they require cover beyond the limits stated in these terms. Any insurance claim must be supported by evidence and submitted within a reasonable time.

If you have a complaint, you should raise it promptly so that we have a fair chance to review the matter. We may request details of the booking, the issue complained of, and any supporting documents. Complaints will be considered in good faith, and any proposed remedy will be assessed on the facts and the applicable contractual obligations.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or provision immediately does not mean that right is waived. Any waiver must be given expressly and in writing.

Governing Law: These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise.

By confirming a booking with Man With Van Maidavale, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.