Privacy Policy
Man with Van Maida Vale Privacy Policy
This Privacy Policy explains how Man with Van Maida Vale collects, uses, stores, and protects personal data relating to customers and prospective customers in the Maida Vale area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Maida Vale customers and users of our services within the Maida Vale area.
Data Controller
For the purposes of data protection law, Man with Van Maida Vale is the data controller responsible for determining the purposes and means of processing your personal data in connection with our services in the Maida Vale area.
Personal Data We Collect
We collect and process different types of personal data about you depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details: name, address, service address, billing address, and general location within the Maida Vale area.
Communication information: details you provide when you contact us to request a quote, make a booking, change or cancel a booking, provide feedback, or make a complaint.
Service details: date and time of your booking, collection and delivery addresses, access details, information about the items to be moved, and any specific instructions you provide.
Payment information: limited payment-related information such as the amount paid, method of payment, and transaction references. We do not store full payment card numbers or security codes; where card payments are used, these are processed by third-party payment processors.
Website and usage data: if you use our website, we may collect technical information such as your IP address, browser type, pages visited, and the time and date of your visit. This may include the use of cookies or similar technologies where permitted by law and your browser settings.
How We Collect Your Data
We collect personal data directly from you when you request information, ask for a quote, make a booking, or otherwise communicate with us. We may also obtain data generated in the course of providing services to you, such as records of completed moves, invoices, and communications relating to your booking.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The lawful bases we rely on include:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide man with van services, manage bookings, process payments, and communicate with you about your move.
Legal obligation: We may process your data where it is necessary to comply with legal or regulatory obligations, such as maintaining accounting and tax records.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, preventing fraud, or handling customer queries and complaints.
Consent: In limited circumstances, we may rely on your consent, for example where we wish to send certain types of marketing communications and consent is required. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including handling enquiries, providing quotes, confirming bookings, planning and carrying out moves, and managing follow-up communication.
To process payments, issue invoices, and manage accounts and records related to completed services.
To communicate with you about your booking, respond to your questions, handle feedback or complaints, and provide customer support.
To manage our business operations, including scheduling, vehicle and staff allocation, and service improvement.
To comply with legal and regulatory requirements, such as accounting, taxation, and record-keeping obligations.
To protect our rights, property, and safety, and those of our staff, customers, and the public, including fraud prevention and dispute resolution.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law. These third parties act as data processors or, in some cases, as independent controllers.
Service providers and processors: We may use third parties to provide services on our behalf, such as payment processing, accounting services, IT hosting and support, and administrative or logistical support. These processors only process your personal data in accordance with our instructions and are required to keep your data secure and confidential.
Professional advisers and authorities: We may share personal data with professional advisers such as accountants, auditors, or legal advisers, and with law enforcement or regulatory authorities if required by law or where necessary to protect our rights.
Other third parties: In the event of a business reorganisation, merger, or similar event, your personal data may be transferred as part of that process where permitted by law and subject to appropriate safeguards.
International Transfers
Where we use third-party service providers that process personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as adequacy regulations or standard contractual clauses, to protect your personal data.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
Booking and service records: Information relating to bookings, moves, and invoices is typically kept for a period consistent with applicable limitation periods and tax and accounting requirements.
Correspondence and enquiries: General enquiries and communication records may be retained for a reasonable period to handle follow-up questions, resolve issues, and improve our services.
After the applicable retention period has expired, we will securely delete or anonymise your personal data.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, restricted access to personal data, and staff training on data protection responsibilities. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information with us.
Your Data Protection Rights
If you are a customer or user of Man with Van Maida Vale services in the Maida Vale area, you have certain rights in relation to your personal data under data protection law. Subject to applicable conditions and exemptions, these rights may include:
Right of access: You have the right to obtain confirmation of whether we process your personal data and to request a copy of the data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about the accuracy or use of your data.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You may have the right to object to processing carried out on the basis of our legitimate interests, including profiling, and to object at any time to direct marketing.
Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data.
Children
Our services are not directed to children, and we do not knowingly collect personal data relating to individuals under the age of 18 for the purpose of providing man with van services. If we become aware that we have collected such data inadvertently, we will take steps to delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
