Terms and Conditions

Man with Van Maida Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Maida Vale provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

1.1 "Company" means the provider of the removal, transportation and related services operating under the name Man with Van Maida Vale.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means any items, furniture, belongings, equipment, or materials that are handled, transported, or stored as part of the Services.

1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written or verbal quotation accepted by the Customer.

2. Scope of Services

2.1 The Company provides man and van and small removals services including, but not limited to, transport of household or office goods, loading and unloading assistance, and local relocation services within the UK.

2.2 The specific scope of the Services, including the pickup and delivery addresses, number of staff, size of vehicle, estimated duration, and any additional tasks, will be confirmed at the time of booking.

2.3 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are unsafe, illegal, or unsuitable for transport, including but not limited to hazardous materials, perishable items, or cash and high-value jewellery.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as notified from time to time. The Customer must provide accurate and complete information regarding the nature of the move, addresses, access conditions, parking arrangements, and description of Goods.

3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking and the agreed date and time. No Contract is formed until the booking has been expressly confirmed by the Company.

3.3 The Customer is responsible for informing the Company of any factors that may affect the delivery of the Services, including restricted access, stairs, lifts, long carry distances, parking restrictions, or the presence of heavy or bulky items that may require additional staff or equipment.

3.4 If on arrival the actual conditions differ significantly from those described at the time of booking, the Company may adjust the price to reflect the additional time, labour, or resources required, or may decline to proceed if it would be unsafe or unlawful to do so.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as notified at the time of issue. Quotations may be given as fixed price or estimated price depending on the nature of the job.

4.2 Fixed price quotations are conditional upon the information provided by the Customer being accurate. Additional charges may apply where:

(a) there are delays beyond the Company’s control at collection or delivery;

(b) there is additional work required that was not disclosed at the time of quotation;

(d) Goods require special handling, dismantling, or reassembly not previously agreed.

4.3 Where pricing is based on an hourly rate, the chargeable time will run from the Vehicle’s arrival at the pickup address until completion of unloading at the final destination, including any waiting time caused by the Customer or third parties.

4.4 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of congestion, toll, parking, or similar charges, which will be chargeable in addition where incurred.

5. Payments

5.1 The Customer agrees to pay the charges for the Services in accordance with the pricing agreed at the time of booking and any subsequent variations agreed with the Company.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any required deposit and payment schedule will be notified to the Customer at the time of booking.

5.3 Unless otherwise agreed in writing, all balances are due immediately upon completion of the Services. For certain bookings the Company may require payment before commencement of the job.

5.4 Payment methods accepted will be communicated by the Company. The Customer is responsible for ensuring that sufficient cleared funds are available.

5.5 If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full, and may withhold further services or retain Goods in its possession as security for payment, subject to applicable law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company through an accepted communication method.

6.2 Where a booking is cancelled by the Customer:

(a) more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred at the Company’s discretion, subject to any reasonable administrative costs;

(b) between 24 and 48 hours before the scheduled start time, the Company reserves the right to retain part or all of any deposit to cover allocated resources and lost opportunities;

(c) less than 24 hours before the scheduled start time, or if the Customer fails to be present or ready at the agreed time, the Company may charge up to 100 per cent of the quoted price.

6.3 Any requested changes to the date, time, addresses, or scope of the Services are subject to availability and may result in a revised quotation. The Company is not obliged to accommodate changes but will use reasonable endeavours to do so.

6.4 The Company may cancel or reschedule a booking where it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or other force majeure events. In such cases, the Company will endeavour to notify the Customer as soon as practicable and will offer an alternative date or a refund of any prepayments made, as appropriate. The Company shall not be liable for any consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been expressly booked;

(b) ensuring that all Goods are suitably protected and that fragile items are clearly marked and appropriately packaged;

(c) obtaining and maintaining any necessary permissions, permits, or parking arrangements at both the collection and delivery addresses;

(d) ensuring that there is safe and lawful access for the Vehicle and personnel, including clear driveways, stairways, corridors, and lifts;

(e) being present, or appointing an authorised representative, at collection and delivery to supervise the move and confirm that all Goods have been loaded and unloaded.

7.2 The Customer must not request the Company to transport any items that are illegal, hazardous, or prohibited under applicable law, or which are likely to cause damage or injury.

8. Waste and Disposal Regulations

8.1 The Company is a removal and transport service and is not a licensed waste carrier unless expressly stated. The Company will not remove or dispose of household rubbish, construction waste, or any materials that constitute controlled waste under UK law, except where this has been specifically agreed and arranged in accordance with relevant waste regulations.

8.2 Where the Company agrees to remove items for disposal, the Customer warrants that such items do not include hazardous or prohibited materials and that the Customer has the right to dispose of them.

8.3 The Customer must not request the Company to dispose of items in an unlawful manner, including fly-tipping or abandoning items on public or private land. The Company reserves the right to refuse any such request and may terminate the Services immediately if asked to act unlawfully.

8.4 Any disposal services, where provided, may incur additional charges, which will be advised to the Customer in advance where reasonably practicable.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods, or for any delay or failure in performance, is limited as set out in this section.

9.2 The Company will not be liable for loss of or damage to Goods where:

(a) such loss or damage arises from the Customer’s failure to pack or protect Goods adequately;

(b) Goods consist of fragile or delicate items not suitably packaged;

(d) the Goods include valuables such as money, jewellery, precious metals, or important documents that the Company has not expressly agreed in writing to transport with awareness of their nature and value.

9.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.

9.4 The Company’s total liability in respect of any claim for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the actual value of the Goods lost or damaged and a reasonable limit per job, unless a higher level of cover has been expressly agreed in writing.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.6 Any claim by the Customer for loss of or damage to Goods must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, together with reasonable details and evidence of the alleged loss or damage.

10. Delays and Access Issues

10.1 The Company will use reasonable endeavours to adhere to agreed dates and times but cannot guarantee arrival or completion times, which may be affected by traffic, weather, road closures, breakdowns, or other circumstances beyond its control.

10.2 The Customer acknowledges that any times provided are estimates and that the Company shall not be liable for any loss or expense incurred as a result of delay, unless such delay is caused by the Company’s negligence and was reasonably foreseeable.

10.3 Where the Company is unable to access the collection or delivery premises due to reasons beyond its control, including the absence of the Customer, locked premises, or lack of parking or entry, waiting time or additional attendance may be charged at the applicable hourly rate.

11. Insurance

11.1 The Company will maintain any insurance policies required by law in respect of its Vehicles and operations. This may not extend to full replacement value of all Goods transported.

11.2 The Customer is encouraged to arrange separate insurance for Goods in transit where higher levels of cover are required, particularly for high-value items or extensive moves.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that the Company has an opportunity to address and, where appropriate, remedy the matter.

12.2 The Company will investigate complaints reasonably and promptly and will aim to provide a written or verbal response within a reasonable timeframe.

12.3 In the event of a dispute that cannot be resolved directly between the parties, either party may pursue any remedies available under English law.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data relating to the Customer for the purposes of administering bookings, providing the Services, handling payments, and managing any queries or complaints.

13.2 The Company will take reasonable steps to protect the security and confidentiality of personal data and will only retain such data for as long as is necessary for the purposes for which it was collected or as required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or any Contract, without prejudice to the Company’s right to bring proceedings in any other jurisdiction as permitted by law.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.

15.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.

15.4 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understandings or agreements, whether written or oral.

By proceeding with a booking or using the Services of Man with Van Maida Vale, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.